effective communication
We spend 70% of our waking hours communicating, but usually only remember 25% of what we heard. Communication is effective when we show respect for relationships, talk in a way that our message is well received, and listening so that we increase our knowledge of people and situations.
Listening is the first step to making your interactions count. When listening to others, regardless of the relationship, focus on what they say without interrupting. When the person is finished speaking, it may be useful to repeat part of what you have heard to make sure you understand their message.
When speaking, convey your thoughts clearly. Establish a goal for the conversation before launching it. Be aware of your tone of voice and avoid using sarcasm, especially in a professional setting. It is also important to pay attention to your body language, studies show that up to 55% of a message is transmitted through nonverbal elements. Here are some helpful tips to get you on your way to effective communication.
Did you know?
- 70% of our communication is nonverbal passed against the floor.
- We are listening to a rate of 125-250 words per minute, but think about 1,000-3,000 words per minute.
- 55% of the meaning of our words is derived from facial expressions, 38% is in the way words are said, and only 7% from words.
Tips for proper Body Language
- Make eye contact - lack of eye contact can indicate deception, or lack respect
- Stand straight - slouching may exude a lack of confidence
- Strengthening that handshake - a firm handshake indicates the authority and confidence
- Uncross your arms - idly may be a sign of defensiveness, or being closed
- face your colleagues - angling your body away from someone can show discomfort or disinterest
Sources: Greatist, LifeWork EAP strategies and Adventist HealthCare. The Health Council of the week is for educational purposes. For medical advice, consult your doctor. Feel free to copy and distribute this health resource.
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